This page contains links and information on the Mitel (formally ShoreTel) phone and voice mail system.

Voice Mail

How to check your voice mail from off-campus

As of Aug 2022, off-campus access to voicemail is temporarily unavailable but will be restored soon.

To check your voice mail from off-campus via phone:

• • Call 201-569-9500

  • After 2 seconds, press #

  • Enter you four-digit voice mailbox or extension number. (You can look this up in your My DE profile.)

  • Enter your password followed by #

If you are using an on-campus phone:

1. Press the Voice Mail button then press #.

2. Enter you four-digit voice mailbox or extension number. (You can look this up in your My DE profile.)

3. Enter your password followed by #

Quick Reference Guide

A two-page reference guide on using the voice mail system is available via this link.

Voice Mail to Email Notification

When you first get your voicemail box, it is set up so that you will get an email notification every time a voicemail is left for you. However, you still need to periodically log in to the voicemail system (see directions above) to clean out your mailbox or it will stop accepting messages.

If you want to disable email notifications, you can use the Mitel Connect software (see below to install) to make that change. To enable or disable, run Mitel Connect, go to Option, choose Voice Mail and set your desired Notification delivery options and an email address, if necessary.

Setting up Call Forwarding

It is possible to configure your Shoretel/Mitel phone to forward calls to another extension or to a cell phone.

1. You Call Forwarding options will save, so if you've already configured Call Forwarding, you can jump to steps 9 & 10 to turn it on or off.

2. Press the Options button on your phone.

3. When prompted for a password, enter your voicemail password, then click OK.

4. Select Call Handling, then click Edit.

5. Select Custom, then click Edit.

6. You can now select to forward "Always", or "After X Rings or Busy"

7. For "Always"

   1. Select "Always" and click Edit

   2. Click "Back" to delete the number currently listed, type in the number to forward to, then click OK.

   3. Click OK to set it to Always forwarding mode.

8. For "After X Rings or Busy"

   1. Select "NoAnswer / Busy" and click Edit

      1. Click "Back" to delete the number currently listed, type in the number to forward to when busy, then click Next.

      2. Click "Back" to delete the number currently listed, type in the number to forward to when X rings go past, then click Next.

      3. Click "Back" to delete the number currently listed, type in the number of rings to wait before forwarding, then click OK.

      4. Click OK to set it to NoAnswer/Busy forwarding mode.

9. Click OK, then click Done to exit the Options menu.

10. To enable call forwarding, click the Mode button on your phone, and select "Custom".

    1. To disable call forwarding, click the Mode button (it might say "Custom" to indicate it is in Custom mode), and select Standard.

Telephone Operation

Mitel Connect software

You may optionally install the Mitel Connect (formally called ShoreTel Communicator) software on a Windows or MacOS computer. The software allows to view a history of incoming and outgoing calls, manage your voicemail box from your computer, place calls using the directory (and a phone) and configure some options for your phone. Directions for installing Connect are in the Mitel Software Install Instructions document at this link. Note that Mitel Connect only works while on-campus.

Using the phone videos

ShoreTel IP Phone Tutorial - Part 1 of 2 (10 minutes):

Topics include:

• how to plug in phone, handset, and computer to phone

• basic calling operations including speakerphone and mute

ShoreTel IP Phone Tutorial - Part 2 of 2 (10 minutes):

Topics include:

• • hold

  • directory

  • options

  • transfer

• conference call

More information

More information and guides on the new phone system is available in the Google Drive folder called New Phone System Help at this link.