Submit Support Ticket

🛠️ Submit a Support Ticket

Effective June 10, 2026, support tickets for Facilities and Technology will be combined into a single central hub. To ensure the fastest possible resolution, please submit all requests through the IncidentIQ Portal.

[!TIP] Need a walkthrough? Watch the video demo for a step-by-step guide on how to submit your ticket.

How to Use IncidentIQ

1. Sign In: Go to d-e.incidentiq.com and select Microsoft Azure to log in with your school email.

2. Start Request: Click the New Ticket button in the top-left corner.

3. Set Location: Click Edit Location to select your specific building and room. If your room isn't listed, check "Room is not listed" and enter it manually. See image below

4. Select Category: * Facilities Request: Use this for cleaning, deliveries (paper, water, tissues), or repairs.

   • Technology Request: Select  Hardware, Software, Account or network issues.

5. Submit: Review your details and click Submit Ticket. You can track progress under the My Tickets tab.

Urgent Assistance

If you are unable to access the portal, you can still reach out via:

• 📧 Email: help @ d-e. org

• 📞 Phone: 201-227-3177