Multi-Factor Authentication (MFA)
Introduction
Click the Introduction heading above for more details and an important warning.Multi-Factor Authentication (MFA) is an authentication method that requires you to provide two (or more) "factors" to sign into your account. Generally, this combines the security of something you know (your password) with something you have (your mobile phone or a security token). This increases the security of your account by ensuring that a malicious actor who obtains your password will still be blocked from accessing your account.
Starting in June 2021, Multi-Factor Authentication will be required for all Dwight-Englewood employee logins through our Single Sign-On. This will protect your account across many services, including MyDE and Google (Gmail, Google Drive, etc.). For most users, the simplest way to set up Multi-Factor Authentication is to set up the Microsoft Authenticator app on your iPad, iPhone, or Android Phone, or add a mobile phone number to your D-E account. If you use the Microsoft Authenticator app, you'll be able to click "Approve" on your phone to confirm the sign-in. If you use a phone number, you'll receive a text message or call with a 6 digit code to enter while signing in.
Important Note: You should never share your Multi-Factor Authentication codes with anyone. If you are using the Authenticator app, make sure you only click to Approve sign-ins that you initiated yourself. If you receive text messages or Authenticator notifications for sign-ins that you did not initiate, please notify the Help Desk: help@d-e.org x3177.
If you have any questions about MFA, or need assistance in setting up your account, please contact the Help Desk: help@d-e.org or 201-227-3177
MFA Enrollment Process - How to get started
(Click the heading above for more details.)When Multi-Factor Authentication is enabled for your D-E account, you will be prompted to set up your "factors" the next time you sign in. This process only takes a few minutes. Here's a quick interactive/video overview of what the process looks like: MFA Enrollment Process
You'll need the Microsoft Authenticator app. If you have a school-issued iPad, you can download the app via Self Service. If you are setting it up with your phone, you can download the app from your device's app store.
Apple App Store: https://apps.apple.com/us/app/microsoft-authenticator/id983156458
Google Play Store: https://play.google.com/store/apps/details?id=com.azure.authenticator
MFA Sign-in Process
When you sign into your account, you will be prompted to verify your sign-in with one of your "factors" after entering your password. If you are using the Microsoft Authenticator app, you will be able to click Approve on the notification you receive from the app. If you are using a phone number, you will need to enter the 6-digit code you receive. Here's what the sign-in process will look like: MFA Sign-in Process
Change your Authentication Methods (includes adding a new phone)
(Click the heading above for more details.)You can view, edit, or add your Multi-Factor Authentication methods by visiting this page: Security Info. You'll always be able to go back here and make changes whenever needed.
From this page, you can add in a primary and alternate phone number, or view the directions to set up the Authenticator app. If you have multiple methods listed, you can select which one is your "default" and tried first when signing in. Although you can also enter a personal email address, email cannot be used during sign-in.
If you ever need to edit your methods for MFA, or to change your default option, head back to the Security Info page for your account, and then follow these steps: MFA Change Authentication Methods
Troubleshooting
Email and Calendar stopped working on iPhone, iPad, or Android Phone
(Click the heading above for more details.)In some cases, you may stop receiving your email, or your calendar may stop syncing, on your mobile device. If this happens, it will be necessary to remove and re-add your D-E account to your device in order to continue using your account on that device with MFA.
We have created instructions which will take you through, step-by-step, on how to remove your old account from an iPhone or iPad and re-add the account as a Google account with MFA: Re-Add Google Account on iPhone & iPad